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Self-Care Community General Site Use… Help!

Please Review this Page to Ensure That You Have the Best Experience

1) Recommended Browsers & Software Plugins

  • Macromedia Flash Plugin
  • Adobe Acrobat Reader plugin
  • Microsoft Internet Explorer 6 or 7
  • Netscape 6.0 and higher
  • Firefox
  • AOL 6.0 and higher

2) Disable Pop-up Blockers!

Please disable any pop-up blockers you may have running; this is required to use this site
How to disable Pop-up Blockers

3) Temporary Internet Files (Cache)

Make sure you have plenty of space reserved for temporary internet files / cache. If you have problems using the “Back” button, your cache may be full. Deleting your temporary internet files / cache will fix this problem.

How to clear your browser cache

4) Adobe Acrobat Reader

We recommend that you have the Adobe Acrobat Reader installed:
Free Adobe Reader

5) Macromedia FLASH

We recommend that you have the free Macromedia FLASH viewer installed:
Get FLASH Now

Popup Blockers

If you are using software that disables pop-up browser windows (such as the Google toolbar or Internet Explorer 6), you may need to disable this feature for this site to work properly. This site uses pop-up windows in various places throughout.

Internet Explorer 6 (on Window XP service pack 2)

The version of IE 6 included in the Service Pack 2 version of Window XP has a built in pop-up blocker. To allow pop-ups for a particular site you need to add that site to a list:

  • From the ‘Tools’ menu select ‘Pop-up Blocker > Pop-up Blocker Settings…’
  • In the ‘Pop-up Blocker Settings’ dialog box type the domain name of this site ie..: drsmiles.info and click the ‘Add’ button. About the IE 6 pop-up blocker

Google Toolbar

You can disable pop-up blocking for a particular site by simply clicking the pop-up blocker button (see above) on the Google toolbar after you have logged in. About the Google pop-up blocker

Norton Internet Security

To disable Pop-up blocking:

  • Open Norton Internet Security.
  • Double-click ‘Ad Blocking’.
  • Disable ‘Turn on Pop-up Window Blocking’.
  • Click ‘OK’.
  • Restart your computer.

Other pop-up blockers

These include: Netscape 7, the Yahoo Toolbar, and the MSN Toolbar. These follow a similar procedure than Internet Explorer 6 where you add the site drsmiles.info to a list of trusted sites.

Clearing Your Browser Cache

To clear your cache in Internet Explorer:

  • Log out of your account, and close all other open browser windows.
  • Click the ‘Tools’ menu at the top of your browser, and select ‘Internet Options.’
  • Click the ‘General’ tab at the top of the dialog box.
  • Click ‘Delete Files’ under ‘Temporary Internet files.’
  • Select ‘Delete all offline content’ by checking the box.
  • Click ‘OK.’
  • To clear your cache in Netscape and Mozilla:

    • Log out of your account, and close all other open browser windows
    • Click the ‘Edit’ menu at the top of your browser, and select ‘Preferences.’
    • Click the ‘+’ next to ‘Advanced.’
    • Select ‘Cache’ under ‘Advanced.’
    • Click ‘Clear Cache.’
    • Click ‘OK.’

    To clear your cache in Mozilla Firefox:

    • Log out of your account, and close all other open browser windows.
    • Click the ‘Tools’ menu at the top of your browser, and select ‘Options.’
    • Click ‘Privacy.’
    • Click ‘Clear’ next to ‘Cache.’
    • Click ‘OK.’

    To clear your cache in Safari:

    • Log out of your account, and close all other open browser windows.
    • Open the ‘Safari’ menu on your browser’s toolbar.
    • Select ‘Empty Cache.’
    • Click ‘Empty’ in the dialogue box.

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